Frequently Asked Questions
Please read our FAQs before sending us a message
How many days packages will be sent from payment?
In Thailand (or Vietnam), documents must be met. Namely export permits and phytosanitary. It takes around 1-2 weeks
Where can I get a tracking number from my order?
For the tracking number from Dragon Courier and EMS will be sent via buyer's email or Order Progress page.
Where were the plants sent from?
Almost shipping from Thailand and we are setting a new shipment from Viet Nam.
Can it be sent to all countries?
Yes, as long as the destination country receives and the consumer has an import permit (each country is different)
Can I pay other than Paypal?
Yes, right now, we accept Paypal, you can see on Check out in the near future also all major creditcards. Or you can pay via Stripe
Out of stock products: When will they be back?
Due to the rarity of some of our products, our supply of certain products can be irregular, so we cannot announce with certainty when they will be back in stock. Please visit the site regularly to check product availability,or mail us and we will update asap.
Is there a guarantee of damage?
There is a maximum of 70% if the entire plant is damaged With shipping conditions and other costs borne by the buyer
Can it be refunded?
It can't be, because most of the crops we sell are supplied by nursery farmers