Returns and refunds
Returns and exchanges
Because we sell live plants and international plant returns are restricted, Greenboog Garden does not accept ordinary returns or exchanges. Please review the product description, photos, size, import requirements and delivery address before ordering.
Order cancellations
You may request a cancellation within 3 days after placing the order, provided the order has not been prepared or shipped. Contact [email protected] and include your order number.
Damaged or dead-on-arrival plants
If a plant arrives completely dead or materially damaged, notify us within 24 hours after delivery. Send clear photos and an unedited unpacking video showing the parcel, plant, roots and phytosanitary certificate. Minor leaf damage, cosmetic changes and stress caused by normal live-plant transport do not qualify.
For an approved claim, you may choose one of these remedies:
- A replacement plant. The buyer pays the new shipping and phytosanitary costs.
- A refund of 50% of the affected plant’s purchase price.
Original shipping and phytosanitary certificate charges are non-refundable. A claim cannot receive both a replacement and a refund.
Lost parcels and customs
Please contact the carrier first for a lost, delayed or marked-delivered parcel and notify us so we can assist. Greenboog Garden is not responsible for delays, seizures or destruction caused by the carrier, customs, missing import permits, prohibited plants, weather or an incorrect delivery address.
Contact
Email: [email protected]
Phone: +84 375 096 626
Address: 369 Nguyen Trai, P.Phu Son, Thanh Hoa 440000, Vietnam