We guarantee that all our plants are of very good quality and very well taken care of. However, due to unavoidable circumstances, there may be times when a plant dies on arrival at its destination.
And so, please take note of our following replacement policy:
- We can only replace the plant/s and should be shipped with the customer’s next order.
- We replace the plants in case:
a. The plants have died because of a hold-up at Customs due to wrong paperwork being submitted.
b. The plant/s died on normal arrival is not over 10 days traveling.
- We do not replace if:
a. The box is held up due to Customs delay other than the Phytosanitary paperwork. We are not responsible for any Customs delay beyond its control or due to Customs’ own reason.
b. The plants have been damaged due to severe weather conditions. Please inform us beforehand regarding the weather condition few days prior to shipment.